How can we make things easier?
Technology should solve problems, not cause them. If something isn't working as expected, or if you just need a little guidance, you are in the right place. No endless menus. No automated loops. Just straightforward answers to get you back on track.
Search Our Knowledge Base
Product Support
Select the product you need help with to find specific guides, troubleshooting steps, and documentation.
Frequently Asked Questions
You can view your current plan, update your payment method, or cancel your subscription at any time by logging into your AightLab Account and navigating to the Billing tab. We believe in transparency—no hidden cancellation buttons.
We build around problems. If something is broken, or if you've found a repetitive task we haven't solved yet, we want to hear about it. Use the Submit a Report form, and our engineering team will look into it directly.
Simple and fair. If you purchase an AightLab product and find it doesn't actually make your life easier, let us know within 14 days of purchase for a full refund. No complicated forms required.
Security is part of our foundational philosophy. We use industry-standard encryption for all data in transit and at rest. We don't sell your data, and you can export or delete your entire account history at any time with a single click in your settings.
Troubleshooting Quick Steps
If an app is freezing, failing to sync, or running slowly, try these steps first:
Check for updates
Ensure you are running the latest version of the software.
Restart the application
A simple restart clears temporary cache issues.
Check your connection
For syncing products like TapType, verify your internet connection is stable.
View System Status
Check our Status Page to see if we are currently performing maintenance or experiencing a known outage.
Still stuck? Talk to a human.
We don't hide behind chatbots. If the guides above didn't solve your problem, reach out to us. We aim to respond to all inquiries within 24 hours.